SMS Policy

This SMS Policy describes how Bespoke Undertakings, LLC ("we," "us," or "our") uses text messaging (SMS/MMS) to communicate with you. By opting in to receive text messages from us, you agree to the terms outlined in this policy.

Program Description

Bespoke Undertakings is a post-cremation consultancy that helps families with permanent placement decisions, memorial planning, and coordination with cemeteries and veteran services.

When you opt in to receive SMS messages from us, you may receive:

• Appointment confirmations and reminders
• Service updates and project notifications
• Scheduling coordination and follow-up messages
• Responses to your inquiries

We use text messaging to provide convenient, timely communication during what is often a difficult period for families. Our messages are transactional and service-related, not promotional or marketing in nature.

Consent and Opt-In

By providing your mobile phone number and expressly consenting, you agree to receive SMS messages from Bespoke Undertakings.

You may provide consent through:

• Entering your phone number on our website contact form and checking the consent box
• Verbally agreeing during a phone call with our team
• Initiating a text message conversation with us
• Signing a service agreement that includes SMS consent

Consent to receive SMS messages is not a condition of purchasing any services from us. You may choose to opt out at any time without affecting your ability to use our services.

Message Frequency

Message frequency varies based on your individual service needs and the stage of your project. Most clients receive between 2-10 messages during their engagement with us. We do not send recurring marketing messages or promotional campaigns.

Message and Data Rates

Standard message and data rates may apply. These rates are determined by your mobile carrier and are not charged by Bespoke Undertakings. Please contact your wireless carrier for details about your messaging plan.

How to Opt Out

We honor all opt-out requests promptly. Under federal regulations, we will process your opt-out request within 10 business days, though in most cases it will be immediate.

How to Get Help

If you need assistance or have questions about our SMS program:

• Reply HELP to any text message
• Call us at 940-283-1950
• Email us at hello@bespokeundertakings.com

Privacy and Data Protection

We take your privacy seriously. Your phone number and SMS consent information are handled in accordance with our Privacy Policy.

We do not sell, rent, or share your phone number with third parties for their marketing purposes.

Your phone number may be shared with our SMS service provider (Dialpad) solely for the purpose of delivering messages to you. For more information about how Dialpad handles your data, please see the Dialpad Privacy Policy.

Supported Carriers

Our SMS program is designed to work with all major U.S. wireless carriers, including but not limited to AT&T, T-Mobile, Verizon, and their subsidiaries. However, message delivery is subject to your carrier's network conditions and policies.

Carriers are not liable for delayed or undelivered messages.

Messaging Hours

We respect your time and will only send messages during reasonable hours. In compliance with federal and Texas state regulations, we will not send marketing or promotional messages:

• Before 9:00 AM or after 9:00 PM in your local time zone (Monday through Saturday)
• Before 12:00 PM (noon) on Sundays

Transactional messages (such as appointment confirmations or urgent service updates) may be sent outside these hours when necessary and appropriate.

Compliance

Our SMS program complies with:

• Telephone Consumer Protection Act (TCPA): Federal law governing automated communications
• CTIA Messaging Principles and Best Practices: Industry standards for commercial messaging
• Texas Business & Commerce Code: State regulations for telephone solicitations and text messaging
• A2P 10DLC Requirements: Carrier registration and compliance standards

We register as required by U.S. carriers for A2P messaging through The Campaign Registry (TCR).

Changes to This Policy

We may update this SMS Policy from time to time. We will notify you of any material changes by posting the new policy on our website with an updated effective date. Your continued participation in our SMS program after changes are posted constitutes your acceptance of the revised policy.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). Please see our Privacy Policy for more information about your rights.

Texas Residents

Texas Senate Bill 140, effective September 1, 2025, expanded the state's telephone solicitation regulations to include text messages. Our SMS program is designed to comply with these requirements, including obtaining proper consent before sending messages and honoring all opt-out requests immediately.

If you have questions about your rights under Texas law, please contact us using the information below.